Frequently Asked Questions - FAQ's

How should I care for my swimsuits?

To keep your swimsuit in the best condition, we recommend hand washing it separately in cold water with a gentle soap after each use. Avoid soaking and allow it to dry in the shade. Please do not pack wet suits with other garments or keep them balled up while damp. To prevent damage and fading, avoid dry cleaning and minimize contact with sunscreens, oils, chlorine, and rough surfaces like poolside edges or concrete, which can lead to pilling or wear on the fabric. Because our fabric is intentionally soft and delicate, extra care will help extend the life of your suit and keep it in beautiful condition wear after wear.

How should I try on my garments?

To help keep every item in pristine condition for all of our customers, we ask that you try on all swimwear over undergarments. Please also avoid applying lotions, oils, or deodorants before trying items on, as these can transfer onto the fabric.

Because of the intimate nature of our pieces, any return that shows signs of wear — including stains (even from the try-on process), scents (such as deodorant, body odor, perfume, or detergent), damage, or missing hygiene liners — will simply be sent back to you. Riot Swim reserves the right to deny any return that does not meet our standards.

What size should I order?

You can find our detailed sizing guide here or at the bottom of any page under 'Useful Links' for personalized recommendations. You can also reach out to our customer service team at contactus@riotswim.com for extra help.

Why do I need to authorize my payment for orders over $500?

To protect you from unauthorized charges, we require email confirmation for orders over $500. If we do not receive your confirmation promptly, shipping may be delayed. Just reply to our email and we’ll take care of the rest.

Can I shop in my currency?

Absolutely! Scroll to the top right of our Shop Now page and choose your preferred currency above the shopping bag icon.

What payment methods do you accept?

We accept PayPal, Mastercard, Visa, American Express, Apple Pay, Afterpay, Shop Pay, and Klarna.

Will I be responsible for duties and taxes?

Yes. Riot Swim is not responsible for customs duties or related delays. These are determined by your local customs office. We recommend checking with your country’s policies before ordering.

What is Route Package Protection and should I add it to my order?                          

Route protects your package in case it’s lost, stolen, or damaged during shipping. We strongly recommend adding it at checkout for peace of mind and faster resolution. If Route is not added, Riot Swim is not responsible for packages marked as delivered. We will assist with filing a claim on your behalf, but replacements or store credit are not guaranteed and may take up to 15 business days to resolve.

How can I track my order?

Once your order ships, you’ll receive a confirmation email with tracking info. Didn’t get one? Email us at contactus@riotswim.com and we’ll help.

When can I expect my order to arrive?

After processing, Ground Shipping usually takes 3–5 days and Priority Shipping takes 2–3 days. Delivery time may vary based on destination.

Can I make changes to my order?                                                                                                  

At Riot, we’re all about getting your pieces to you quickly. Orders begin processing as soon as they’re placed, which means we’re often unable to make changes or cancellations once an order is submitted. This includes updates to shipping addresses, billing info, promo codes, or items in your cart. If you reach out right away, we’ll always do our best to help — but because of how quickly we process orders, changes aren’t guaranteed. Please double-check all information at checkout, especially your shipping address. If a package is delivered to the address provided and it was entered incorrectly, we’re unable to offer a refund or replacement.

What is a pre-order?

A pre-order secures an item before it becomes available. You will be charged in full when ordering. The estimated arrival date will be listed on the product page and may shift due to production changes.

What if my order arrives damaged or with a missing item?

Email contactus@riotswim.com within 48 hours of delivery. Include your full name, order number, clear photos of the item, hangtag, and front and back of the poly mailer it arrived in. We’ll take care of it quickly.

What is a customer account?

An account allows you to view orders, save payment methods, and store addresses. Create one at checkout or anytime at riotswim.com.

What is your return policy?

Full-price items can be returned for a refund within 14 days of delivery, or for store credit within 15–30 days. Store credit is issued in the form of a digital gift card. All sales items are final sale. Purchases made with influencer codes are eligible for store credit only

All sale items, including those purchased during promotional sales or using discount codes, are final sale and cannot be returned.

Returns must be approved through our portal and shipped within 7 days of receiving your label.

Please note: International customers are responsible for all return shipping costs. Riot Swim does not provide prepaid return labels for international orders. We recommend using a trackable shipping method to ensure your return reaches us safely. Items must be in original condition with tags and hygiene liners intact. Returns received outside the timeframe or not meeting our standards will be sent back to you.

What if a promo code or gift card isn't working?

Try copying and pasting the code and double-check its terms. Still not working? Contact us at contactus@riotswim.com.

Are promo codes transferable or reusable?

No. Promo codes are one-time use only and must be applied at checkout. They cannot be transferred or retroactively applied.

Where can I find your privacy policy and terms?

Head to riotswim.com and check under the Customer Info section.

How do I redeem my points?

Click the shopping bag icon on the bottom right of our homepage, log into your account, and go to "Ways To Redeem" to apply points during checkout.

Still need help?

Email us at contactus@riotswim.com or call us at 713-338-9710. Our team is here to support you.

Please note: Our phone line does not have a live agent. If you call, please leave your name, order number, and the reason for your call, and our team will get back to you within 24–48 hours (Monday-Friday).

For the quickest response, we recommend reaching out via email, so we can assist you as quickly and efficiently as possible. Thank you for understanding!