Careers
About Riot Swim
Riot Swim is more than just a swimwear brand—it's a symbol of bold self-expression and confidence. Since our launch in 2016, we've carved out a niche for sleek, minimalist designs and impeccable fit that empower our community. We pride ourselves on our commitment to quality, innovation, and inclusivity, setting trends while championing diversity.
Our team is the heart of Riot Swim. Composed of passionate, creative individuals, we thrive on collaboration and the free flow of ideas. Each member brings unique strengths and perspectives, making our workplace dynamic and inspiring. Together, we're dedicated to pushing boundaries and redefining standards in the swimwear industry.
Join us as we continue to innovate and inspire individuality in the world of fashion.
Location: Houston,Texas
Job Type: Full-Time or Part-Time
Overview: We are seeking a dynamic Customer Service Associate to join our team. This role is essential in providing high-quality support to our customers by handling inquiries related to billing, product issues, and general concerns via phone, SMS, and email. The successful candidate will play a key role in customer retention by maintaining professionalism, fostering positive rapport, and effectively managing customer interactions.
Key Responsibilities:
- Answer incoming calls, SMS, and emails to address customer billing issues, product problems, service questions, and general concerns.
- Maintain high levels of professionalism and establish a positive rapport with each customer interaction.
- Process product returns, restock items, issue refunds, and adjust orders as necessary.
- Keep customer information up-to-date in our database.
- Collaborate with the management team to stay informed on product knowledge and any updates in company policies.
- Liaise with third-party logistics vendors to support daily order management including tracking and status updates.
- Assess and respond to customer needs to ensure satisfaction and enhance client retention.
Requirements:
- Education: Associate Degree.
- Experience: At least 3 years of customer service experience, with a strong background in eCommerce order systems such as Shopify, Atomic Returns, etc.
- Proven ability to manage phone calls, SMS, and email communications effectively.
- Demonstrated skill in analyzing customer needs and delivering effective solutions.
- Excellent written and verbal communication skills.
- Strong organizational skills with the ability to prioritize tasks and work independently.
- Reliable transportation.
- Capacity to work with minimal supervision.
What We Offer:
- Casual, welcoming work environment
- A place to grow: a culture that is centered on learning and development, empowerment, collaboration, trust, and support
- Support for your physical wellness: Competitive medical, dental, and vision benefit plans
- Time for you and loved ones: Generous Paid Time Off (PTO) totaling 3 weeks including holidays, vacation, and PTO
Equal Employment Opportunity
Our Company is committed to fostering diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of business needs, regardless of race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected status.
Why Join Us? Join a team that values professionalism and customer satisfaction. Our supportive environment is ideal for those who are passionate about helping customers and growing their careers in the process. We offer competitive compensation, comprehensive training, and opportunities for advancement.
Interested candidates are encouraged to apply by submitting a resume and a cover letter outlining their qualifications and experience.