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Returns

Riot Swim Store Policy (Effective 10/28/24)

Welcome to Riot Swim! We're committed to ensuring your complete satisfaction with every purchase. Here's our updated refund and store credit policy. Please note, this policy does not apply to orders placed prior to this date.

• ALL SALES FINAL DURING VIP SALE

Restocking Fee Policy

Please be aware that orders are subject to a 20% restocking fee for the entire order if we need to restock your items for any reason. This fee covers the costs associated with processing and restocking returned items to ensure that our inventory remains accurate and up to date.

We appreciate your understanding and encourage you to reach out with any questions or concerns regarding your order.

We've designed our policy to be fair and flexible, ensuring a smooth shopping experience for you. Thank you for choosing Riot Swim. For any questions or assistance with your return, our customer service team is more than happy to help at contactus@riotswim.com or give us a call at (281)-782-1145.

 How to Initiate a Return at Riot Swim

 Looking to return an item from Riot Swim? We're here to help make the process smooth and straightforward. Follow these simple steps to begin your return:

 Start Your Return: Simply click on this LINK to request a return. Please ensure that your return request is within the specific timeframes to be eligible for a refund or store credit.

 Timeframe for Returns:

• Refund Eligibility: Items must be returned within 7 calendar days from the date of delivery  to qualify for a refund.
• Store Credit Eligibility: If you're returning items within 8 to 14 days of receipt, you're eligible for store credit.

 Return Shipping and Fees:

• Once your return request is approved, we ask that you ship the merchandise back to us within 7 calendar days using the return label we provide via email.
• Return Fee: Please note that a return fee of $8 will be deducted from your refund or store credit to cover the cost of return shipping.

 Late Returns: Please be aware, if your return exceeds the specified timeframes, we won't be able to accept it for store credit. Also, any unapproved or delayed returns may be subject to a 20% restocking fee for the entire order, should we need to restock your items.

 Cancellation Policy: If you need to cancel an order, reach out to us immediately with your cancellation reason. Note that during sale periods, order changes are not permitted. We advise reviewing your order thoroughly before check

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  Defective or Incorrect Items